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Effective Date: 01.06.2025
1. Overview
At DEETYA’S , we are committed to delivering high-quality food products. Due to the perishable nature of our items, returns and refunds are subject to specific conditions outlined below.
2. Eligibility for Returns and Refunds
Returns or refunds will be considered under the following circumstances:
• Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. Provide photographic evidence and a description of the issue
. • Incorrect Items: If you receive an item different from what you ordered, contact us within 48 hours of delivery with details and photos of the received product
• Expired Products: If a product is delivered past its expiration date, report this within 48 hours of receipt.
Note: Products must be unopened, unused, and in their original packaging to be eligible for return or refund.
3. Non-Returnable Items
Certain items are not eligible for return or refund, including:
• Products that have been opened or partially consumed.
• Items not reported within the specified 48-hour window.
• Products stored improperly or not according to the instructions provided.
• Items purchased on sale or as part of a promotional offer.
4. Return Process To initiate a return:
1. Contact our customer service team at deetyasmasala@gmail.com or +91 91762 42600 within 48 hours of delivery
2. Provide your order number, details of the issue, and photographic evidence.
3. Our team will assess your request and, if approved, provide instructions for returning the product.
4. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
5. Refund Process
Once the returned item is received and inspected:
• Approved refunds will be processed within 7 business days.
• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider
6. Contact Information For any questions or concerns regarding returns and refunds, please contact us:
• Email: deetyasmasala@gmai.com
• Phone: +91 91762 42600
• Address: 18/7, Balaya Complex, Sorathur Roundana, Thuraiyur – 621010, Trichy Dt TN, India
Please note: This policy is subject to change without prior notice. We recommend reviewing it periodically
